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DISTANCE SALES AGREEMENT

Last updated: 27 September 2026

This Distance Sales Agreement (the "Agreement") governs sales contracts concluded through www.mabayco.com and has been prepared in accordance with Consumer Protection Law No. 6502 (the "Law") and the Distance Contracts Regulation published in Official Gazette No. 29188 of 27 November 2014 (the "Regulation"). The consumer-specific provisions of the Law (including the right of withdrawal) do not apply to merchants and legal entities purchasing for commercial or professional purposes; such purchases are governed by the terms of the quotation and order confirmation, Turkish Commercial Code No. 6102 and Turkish Code of Obligations No. 6098.

ARTICLE 1 – PARTIES

SELLER

  • Trade name: MABAYCO Endüstriyel Ürünler Ltd. Şti. (the "SELLER")
  • Address: 19 Mayıs Mah. Yamaç Sk. Vera Plaza No:3 Kat:2 İç Kapı No:3, 34736 Kadıköy/Istanbul, Türkiye
  • Phone: +90 216 599 05 19
  • Email: hello@mabayco.com
  • Registered e-mail (KEP): mabayco@hs01.kep.tr
  • MERSIS No: 0478053740300001 · Trade Registry No: 864066

BUYER

The natural or legal person placing an order through www.mabayco.com, with or without registering (the "BUYER"). The BUYER's name or trade name, delivery and billing address, phone and email are those provided at the time of order.

ARTICLE 2 – SUBJECT

The subject of this Agreement is to set out the rights and obligations of the parties regarding the sale and delivery of the products ordered electronically by the BUYER through www.mabayco.com.

ARTICLE 3 – PRODUCTS

The type, brand, model and quantity of the products, the sale price including taxes, delivery charges, payment method and delivery details are shown in the order summary displayed to the BUYER when the order is completed and in the order confirmation sent to the BUYER by email, and form an integral part of this Agreement.

ARTICLE 4 – GENERAL PROVISIONS

  • 4.1 – The BUYER confirms having read the preliminary information on the main characteristics of the products, the sale price including taxes, the payment method and delivery, and having given the necessary confirmation electronically.
  • 4.2 – The SELLER will deliver the products to the BUYER, or to the person or organisation at the address designated by the BUYER, within the estimated lead time stated on the product page or in the quotation, counting from receipt of the order and payment. For consumer purchases, this period may not exceed the statutory 30 (thirty) days.
  • 4.3 – Unless otherwise stated, delivery charges are borne by the BUYER and are shown in the order summary.
  • 4.4 – The SELLER cannot be held liable if a product that the BUYER has asked to be delivered to another person or organisation is not accepted by that person or organisation.
  • 4.5 – The SELLER is responsible for delivering the products intact, complete, in conformity with the specifications stated in the order and, where applicable, with documents such as the technical data sheet (TDS), safety data sheet (SDS) and certificate of conformity (CoC).
  • 4.6 – The BUYER is advised not to accept a package that is visibly damaged on delivery and to have the carrier record the damage in a report; the damage must be notified to the SELLER on the day of delivery.
  • 4.7 – Payment of the price is a condition for delivery. If the price is not paid or the payment is cancelled by the bank, the SELLER's obligation to deliver ceases.
  • 4.8 – If, after delivery, it is established that the payment instrument was used unlawfully and the bank or financial institution does not pay the price to the SELLER, the BUYER shall return the product to the SELLER within 3 (three) days; return costs are borne by the BUYER.
  • 4.9 – If it becomes clear that the product cannot be delivered due to force majeure or impossibility of performance, the SELLER will notify the BUYER within 3 (three) days of becoming aware of it and refund the amount collected within 14 (fourteen) days. The BUYER may instead ask for delivery to be postponed until the obstacle is removed or for the product to be replaced with an equivalent, if available.
  • 4.10 – This Agreement is concluded when the BUYER confirms the order electronically.
  • 4.11 – Prices published on the Site are valid until updated; time-limited prices are valid until the end of the stated period. Price changes made after an order is completed do not affect that order.

ARTICLE 5 – RIGHT OF WITHDRAWAL (CONSUMERS)

  • A BUYER purchasing as a consumer has the right to withdraw from the contract within 14 (fourteen) days of delivery of the product to them or to a third party they designate, without giving any reason and without paying any penalty.
  • Notice of withdrawal must be given within this period in writing to the address in Article 1 or by email to hello@mabayco.com.
  • The BUYER shall return the product with its invoice to the SELLER within 10 (ten) days of the notice of withdrawal. The SELLER shall refund all amounts collected within 14 (fourteen) days of receiving the notice, using the original payment method and without any charge to the BUYER.
  • Under Article 15 of the Regulation, the right of withdrawal does not apply to products prepared to the BUYER's specifications or specially procured, products that deteriorate rapidly or may pass their expiry date, products whose protective elements such as packaging, tape or seal have been opened after delivery and which are unsuitable for return for health or hygiene reasons, and products that become mixed with other items after delivery.
  • Where payment is made by credit card or a similar payment card, the consumer may request cancellation of the payment on the grounds that the card was used without their consent and unlawfully. In that case the card issuer refunds the amount to the consumer within 10 (ten) days of being notified of the objection.
  • Further details on withdrawal and returns are set out in our Returns and Exchange Policy.
  • Returns and Exchange Policy

ARTICLE 6 – PERSONAL DATA

The BUYER's personal data is processed in accordance with Personal Data Protection Law No. 6698 and to the extent necessary for the conclusion and performance of the contract. Further information is provided in our Privacy Notice.

Personal Data Protection

ARTICLE 7 – DISPUTE RESOLUTION

For disputes arising from consumer transactions, the provincial or district consumer arbitration committees at the consumer's place of residence or where the transaction took place have jurisdiction up to the monetary limits announced annually by the Ministry of Trade, and consumer courts have jurisdiction above those limits. Applying to mediation is a precondition for filing a lawsuit before the consumer courts. For disputes arising from commercial purchases, the courts and enforcement offices of Istanbul Anatolia have jurisdiction.

ARTICLE 8 – OTHER PROVISIONS

  • 8.1 – In disputes, the SELLER's commercial books, records and electronic records constitute evidence within the framework of Code of Civil Procedure No. 6100. This provision does not limit the consumer's statutory rights.
  • 8.2 – If the BUYER defaults on a credit card payment, the BUYER is liable to the card-issuing bank under the credit card agreement between them. Compensation for loss suffered by the SELLER due to the BUYER's late performance may be claimed under general provisions of law.

ARTICLE 9 – ENTRY INTO FORCE

By confirming the order electronically, the BUYER is deemed to have read and accepted all terms of this Agreement. This Agreement consists of 9 (nine) articles and enters into force upon confirmation of the order.

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